RESTRICTIONS

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1. Check In 16:00, Check Out 10:00, self-check in with lockbox
    

2. We need minimum 24 hours notice to prepare your arrival
    

3. No Pets without our prior approval (please contact us we assess on a case by case basis)
    

4. No Smoking 
    

5. No Parties or Events
    

6. For photoshoot bookings please contact us
   
    

CANCELLATION POLICY

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If you cancel with more than 30 days to the arrival date, we will refund 100% of the booking cost

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If you cancel with more than 2 weeks notice, we will refund 60% of the deposit paid (being half of the cost of stay). This means we keep 20% of the booking cost

If you cancel with more than 7 days to the arrival date, we will refund the cleaning fee

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Less than 7 days notice unfortunately we are not able to process a refund of any amount.

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COVID POLICY

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Our cancellation policy applies also to COVID related individual situations (i.e. if you need to self-isolate), however we try to be as helpful as we can, if we can replace your booking we will always refund you the replacement booking value.

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However if we're placed under
a national lockdown or Bath is under a local lockdown, we will refund you in full, if its where you're travelling from that is under local lockdown, then we will move your reservation to
a future date of your choice.